Mack Muscle LLC Terms And Conditions

Terms and Conditions

• These terms and conditions form part of your agreement with Mack Muscle LLC

Purchasing Sessions and Bookings

• Session purchases can be made on-line or in person 

• Session bookings must be made with the Personal Trainer who will contact you.

Payments

• All payments must be made in full, either in person or online

• All payments must be made in full prior to any sessions being used.

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Session Cancellations​

• We require a minimum of 24 hours prior notice of any cancellation of any Personal Training sessions. If you do not provide a minimum of 24 hours prior notice, you will lose that session and no refund will be made to you.

• Any rearranged cancelled sessions will be at a time mutually agreed between you and the Personal Trainer.

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Late Policy

• If your personal trainer is more than 15 minutes late for your session you will be entitled to a complimentary 30 min session, along with any remaining time you still have for that session.

• If you are late for your session, your session will be reduced in accordance with that time. If you are more than 15 minutes late, your personal trainer may choose to cancel the session and you may lose that session, in which case no refund will be made.

Expiry and Extensions

• All personal training packs purchase options have a 90 day expiry, after which time any unused sessions will be lost and no refund will be made. This is to ensure we deliver all your required sessions to enable you to achieve your goals.

• You may extend Personal Training packs for between one month and 12 full calendar months for the following reasons only:
  - Pregnancy
  - Serious illness
  - Serious injury
  - Redundancy

• To extend your Personal Training packs you must contact your trainer; we may ask you to provide proof of pregnancy, serious illness, serious injury or redundancy.

• Any other extensions are entirely at the discretion Trainer

Personal Trainer​

• Your personal trainer cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your GP should any medical condition arise.

Refunds

• No Refund Policy, All sales are final